Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ironclad Coffee Roasters’ relationship with you in relation to this website.

The term “Ironclad Coffee Roasters” or “us” or “we” refers to the owner of the website whose registered office is 2904 W. Moore Street, Richmond, Virginia, 23223. Our company registration number is [company registration number and place of registration]. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Ironclad Coffee Roasters’ prior written consent.

Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: Info@IroncladCoffee.com
By Phone: (804) 709-0998
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Information
All our coffee and merchandise is eligible for shipping.
Coffee will ship shortly after it has been roasted, usually within 24 – 48 hours of roasting the coffee. Please allow three to six working days — holidays and weekends are excluded — for delivery.
We currently ship to addresses within the USA only.
We use the USPS to ship our packages
Rates are calculated directly by USPS.com.  Shipping rates are based on several factors, weight, dimensions of package and ZIP codes. These rates are here as a guide and estimate only. We reserve the right to modify the charges based on the factors and rate modifications by the shipping companies. Extra charges could be fuel rate surcharges, oversized package and residential charges.
If you are local and prefer to pick up your order from our roastery in Richmond, please contact us to make arrangements.

Ironclad Guarantee
We guarantee the products you purchase to be free from defects and in new condition.

Return Policy
Coffee will be freshly roasted for you and returns will not be accepted.

Non-coffee items can be returned in new, unused condition. Shipping rates are non-refundable.

Items may be returned to:

Ironclad Coffee Roasters
2904 W. Moore St.
Richmond, VA 23223

If you wish to make a return, please call or email for a return authorization code.